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| October 15, 2001 | |||||||||||||||||||||
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Wireless Provider Digicel Deploys Sentori Billing and Customer Care System to Expand into Caribbean Market Sentori Provides Competitive Edge in Aggressive Jamaican Market | |
Laurel, Md. - Sentori, Inc., an innovative provider of multi-service billing and customer care software
solutions to the communications services industry, announced today that Digicel, a leading GSM wireless provider
of Jamaica, has successfully implemented Sentori 3G, a specialized platform based on the innovative Sentori®
Billing and Customer Care system. | Sentori 3G provides Digicel with the capabilities to develop and launch multiple and advanced wireless solutions, including voice and IP-based services and facilitates flexible rating options including usage time, usage volume, discount packages and credits for dropped calls. "As Digicel is one of two new entrants into the highly competitive wireless marketplace in Jamaica, the Sentori system has already produced a positive impact in revenue, revenue leakage reduction and overall customer care for Digicel," said Earl Manning, IT director, Digicel. The Sentori system has yielded positive results for Digicel including: . Dramatic reduction in time for new customer activation from fifteen minutes to seven minutes. . In a highly prepaid user market, helped capture a 15% base of lucrative contracted customers vs. the market average of 10%. Digicel was awarded one of two new Cellular Network Provider licenses in 1999 by the Government of Jamaica as a part of a liberalization of its telecommunications market. "Digicel selected Sentori based on its experience in the evolving 3G marketplace and its ability to offer flexibility as Digicel enters new markets in the Caribbean," said Vincent Vu, CEO and co-founder, Sentori Inc. Sentori 3G meets the unique provisioning, mediation, customer care and billing needs of wireless service providers offering both circuit-switched and IP-based services, specifically tailored to accommodate 3G applications. The system addresses the complex customer care and billing requirements of 3G service providers offering multi-media content, location- and transaction-based services, and is designed to manage new revenue sharing business models across the content supply chain (carrier-content broker-content provider), unique to the 3G market. Built using an object-oriented, three-tiered and web-based technology platform, Sentori 3G features a tightly integrated modular architecture, allowing for fast, flexible configuration and integration with multiple external interfaces via APIs and XML. About Sentori A privately-held, Maryland-based company founded in 1994, Sentori Inc., provides multi-service customer management software solutions to the communications services industry worldwide. Led by its flagship product - the Sentori® Billing and Customer Care system - this rapidly growing company is helping evolving 3G wireless carriers, value-added wireless resellers (MVNOs) and broadband service providers acquire and retain high value customers, by giving them control of the entire customer management process. Sentori has a track record of in-budget and on-time product implementations combined with world-class client support services. For information about Sentori's products, services and employment opportunities visit www.sentori.com or call 1-877-SENTORI. About Digicel Digicel is the trading name for Mossel (Jamaica) Limited, a GSM cellular network provider backed by Irish shareholders. Awarded a Cellular Network Provider License in 1999, Digicel provides a wide range of product and service offerings throughout Jamaica including pre and post paid services. Digicel achieved 100,000 subscribers after only four months and employs over 250 Jamaicans. Digicel's investments in Jamaica are expected to exceed $170 million by 2002.
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