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January 21, 2002
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Sentori Named OSS World 2002 Excellence Awards Finalist
in Customer Success Story Category
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Finalist Selection Based on Deployment
of Sentori's Wireless Order Management and Provisioning System
for Wireless Provider Digicel
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Laurel, MD - Sentori Inc. today announced its selection as a finalist in the "customer success story"
category for Billing World and OSS Today's OSS World 2002 Excellence Awards. The award nomination comes from
the successful deployment of Sentori 3G - a specialized platform incorporating Sentori's wireless Order
Management and Provisioning System with the Sentori® Billing and Customer Care system - at Digicel, a leading
GSM wireless provider of Jamaica.
The winners of each of nine categories will be announced at the 2002 Excellence Awards reception at
TeleStrategies' OSS World 2002 Conference and Exhibition in San Diego, Calif., on Monday, Feb. 4.
Nominations were evaluated by Billing World and OSS Today magazine editors and a panel of industry experts
including Sheridan Nye, editor, OSSWatch, RHK Inc.; Peter Giglio, vice president, Gerard Klauer Mattison (GKM);
Rob Rich, executive vice president, The Yankee Group; Kornel Terplan, consultant and professor, Stevens Institute
of Technology and Brooklyn Polytechnic University; and Edward J. Finegold, general partner, Stylus Telecommunications LLC.
"To be named by billing and OSS industry experts as a finalist among the OSS World 2002 Excellence Awards nominees
confirms Sentori's leadership in the billing and OSS marketplace," said Vincent Vu, CEO and co-founder, Sentori Inc.
Sentori's Order Management and Provisioning system - which has already produced a positive impact in Digicel's revenue,
revenue leakage reduction and overall customer care - was deployed in record time, with implementation (including
configuration and customization) taking less than 30 days. Positive results for Digicel include:
A dramatic reduction in time for new customer activation from 15 minutes to seven minutes; and
in a highly prepaid user market, the Sentori System helped capture a 15 percent base
of lucrative post-paid customers vs. the market average of 10 percent.
About Sentori
A privately-held, Maryland-based company founded in 1994, Sentori Inc., provides multi-service customer management
software solutions to the communications services industry worldwide. Led by its flagship product - the Sentori®
Billing and Customer Care system - this rapidly growing company is helping evolving 3G wireless carriers,
value-added wireless resellers (MVNOs) and broadband service providers acquire and retain high value customers,
by giving them control of the entire customer management process. Sentori has a track record of in-budget and
on-time product implementations combined with world-class client support services.
For information about Sentori's products, services and employment opportunities visit
www.sentori.com or call 1-877-SENTORI.
| For Further Information, Contact : |
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| Young & Associates |
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Sentori, Inc. |
| Jennifer MacLeid |
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David Dague |
| Tel: 301-309-9404 |
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Tel: 240-568-6201 x-268 |
| e-mail: jenniferm@yapr.com |
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e-mail: ddague@sentori.com |
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