 |
|
February 11, 2002
|
Excel Communications, Inc. Deploys Sentori
Billing and Customer Care System
for Wireless Communications Services
|
| |
Comprehensive Billing Solution "Crucial"
to Excel Communications' Business Model
|
| |
| |
Laurel, MD - Jan. 28, 2002 - Sentori Inc. an innovative provider of multi-service billing and customer care software
solutions for the communications services industry, today announced the successful deployment of its Billing and Customer
Care System for Excel Communications, Inc., featuring Sentori CaptivatorTM, an Internet-based customer care and automated
workflow processing application.
Excel Communications, a Dallas-based company offering subscribers a comprehensive suite of telecommunications and e-commerce
services through a nationwide network of Independent Representatives, selected the Sentori® Billing and Customer Care
System to provide a user-friendly system for its customer service representatives, a low-cost provisioning tool, and a
higher quality, more accurate customer invoice.
The Sentori system's tightly integrated, modular design provides built-in network mediation, real-time rating and
multi-service billing. Through Sentori Captivator, customers receive an array of advanced customer care tools, including
service provisioning, fulfillment, Web self-care and electronic bill presentment and payment . Sentori's mediation and
billing applications, combined with Sentori Captivator, eliminate manual workflow tasks such as provisioning and fulfillment,
providing Excel with the power and performance needed to deliver next generation wireless communications services.
"Billing is the backbone of both our product's revenue and the revenue of our Independent Representatives," said Dave Coman,
executive director for Excel's North American Wireless division. "Excel's billing system must work efficiently and
effectively, or we risk jeopardizing the relationships we've worked so hard to build with our Independent Representatives
and their customers."
As a specialty channel Mobile Virtual Network Operator, "Excel required a highly automated, outsourced managed services
solution to provide a central interface to more than ten third-party partners, including Excel's outsourced call center,
handset fulfillment house and the company's wireless host carrier," said Vincent Vu, CEO and co-founder of Sentori Inc.
"The Sentori system, deployed as a managed service offering, provides Excel a perfect solution for reducing average call
handling time per subscriber activation and eliminating errors caused by repetitive manual entry, " Vu added.
"Excel selected Sentori to improve operational efficiencies, enhance service quality and decrease maintenance costs," said
Coman. "We're counting on Sentori's Billing and Customer Care System to help us speed delivery of new service offerings to
our Independent Representatives and their customers."
About Excel Communications Inc.
Excel Communications, Inc. is a subsidiary of BCE Inc. (NYSE, TSE: BCE), Canada's largest communications company.
Utilizing network marketing as its primary distribution channel, Dallas-based Excel offers subscribers long distance,
paging, wireless, Internet and e-commerce services through a North American network of Independent Representatives.
Excel also owns and operates a North American, facilities-based telecommunications network. The company has operations
in the US and Canada. For more information, visit www.excel.com
About Sentori
A privately-held, Maryland-based company founded in 1994, Sentori Inc., provides multi-service customer management
software solutions to the communications services industry worldwide. Led by its flagship product - the Sentori®
Billing and Customer Care system - this rapidly growing company is helping evolving 3G wireless carriers,
value-added wireless resellers (MVNOs) and broadband service providers acquire and retain high value customers,
by giving them control of the entire customer management process. Sentori has a track record of in-budget and
on-time product implementations combined with world-class client support services.
For information about Sentori's products, services and employment opportunities visit
www.sentori.com or call 1-877-SENTORI.
| For Further Information, Contact : |
| |
| Young & Associates |
|
Sentori, Inc. |
| Jennifer MacLeid |
|
David Dague |
| Tel: 301-309-9404 |
|
Tel: 240-568-6201 x-268 |
| e-mail: jenniferm@yapr.com |
|
e-mail: ddague@sentori.com |
| |
|
Close Window |
| |
|
| |
