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February 11, 2002
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Sentori Unveils Advanced Web Front-End
For Carrier-Focused Billing Application
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Laurel, MD - Sentori Inc., an innovative provider of multi-service billing and customer care software solutions for
the communications services industry, today announced the availability of Sentori Captivator TM,
an advanced, Internet-based customer care and automated workflow processing application. Especially tailored for wireless
carriers and mobile virtual network operators (MVNOs), Sentori Captivator TM is a key
addition to the Sentori® Billing and Customer Care System enabling service providers to seamlessly integrate with multiple
third-party interfaces and automate provisioning, fulfillment and workflow processes, in addition to offering Web self care
and Electronic Bill Presentment & Payment (EBPP), all via a user-friendly Web interface.
"Sentori Captivator TM builds upon Sentori's proven billing and customer care platform to
deliver tools for our clients that will help them interact more effectively with their customers," said Vincent Vu, CEO and
co-founder, Sentori. "By automating the workflow and customer care process, Sentori Captivator TM
dramatically reduces call center processing time (and costs) per subscriber, and virtually eliminates potential errors
caused by repetitive manual processing." Vu added.
For a carrier's customers, Sentori Captivator TM offers Web-based self-care and service
capabilities including self-fulfillment, bill viewing and online bill payment.
Key features of Sentori Captivator TM include:
. Portable Network -
Designed specifically for providers with numerous locations, Sentori Captivator TM
allows for a virtual call center rather than establishing and maintaining a costly physical infrastructure.
. Automated Provisioning and Order Fulfillment -
Developed to reduce call center processing time and eliminate errors associated with manual workflow tasks.
. Pre-integration with Multiple Third Party Interfaces -
Pre-integrated interfaces with call centers, banks, bill print vendors, fulfillment houses, carrier networks,
credit scoring vendors and credit care clearing houses, enable rapid system deployment, and ease of service
provider use.
. Intuitive Workflow -
Provides customer service reps (CSRs) with easy to navigate functionality and multiple screen views of a customer's
account.
. Enterprise-wide Billing Management -
Developed as an enterprise-wide reporting function, Sentori Captivator TM allows
management to retrieve reports in a variety of methods for multiple departments including fraud, finance, engineering,
revenue assurance, and others.
Sentori Captivator TM, in addition to the integrated Sentori solution, has been deployed
successfully for Excel Communications, a Dallas-based company that offers customers an array of telecommunications and
e-commerce services through a nationwide network of independent representatives.
About Sentori
A privately-held, Maryland-based company founded in 1994, Sentori Inc., provides multi-service customer management
software solutions to the communications services industry worldwide. Led by its flagship product - the Sentori®
Billing and Customer Care system - this rapidly growing company is helping evolving 3G wireless carriers,
value-added wireless resellers (MVNOs) and broadband service providers acquire and retain high value customers,
by giving them control of the entire customer management process. Sentori has a track record of in-budget and
on-time product implementations combined with world-class client support services.
For information about Sentori's products, services and employment opportunities visit
www.sentori.com or call 1-877-SENTORI.
| For Further Information, Contact : |
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| Young & Associates |
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Sentori, Inc. |
| Jennifer MacLeid |
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David Dague |
| Tel: 301-309-9404 |
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Tel: 240-568-6201 x-268 |
| e-mail: jenniferm@yapr.com |
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e-mail: ddague@sentori.com |
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