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April 08, 2002
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New World Network Signs with Sentori for
Broadband Billing and Customer Care Deployment
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Unique Contract Requirements for Fiber-Optic Underseas Cable System
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Laurel, MD - Sentori, Inc. an innovative provider of multi-service billing and customer care software solutions
for the communications services industry, today announced that New World Network, the principal owner of the Americas
Region Caribbean Optical-ring System (ARCOS), has selected the Sentori Billing and Customer Care Solution for its service
deployment and operations support.
Chosen after a rigorous selection process through New World Network's systems integrator partner, the Sentori solution will be
deployed to manage the unique billing and mediation requirements of the New World Network infrastructure. With more than 24
landing points in 15 countries within South, Central, and North America and in the Caribbean, New World Network required a billing
and customer care system that facilitates many country-specific billing requirements including unique taxation, currency, invoice
standards and regulatory mandates.
"Since we are working with multiple carriers, ISPs, and telecommunications companies in different areas of the Americas, we needed
a billing and customer care system and services support partner that understands our complex and dynamic requirements," said
David Warnes, president and CEO, New World Network. "Sentori provides New World Network the scalability, flexibility and customer
service required to care for our diverse customer base."
The Sentori system's tightly integrated, modular design provides built-in order management and customer care, network mediation,
real-time rating and multi-service billing. Sentori Captivator, the system's automated order management and customer care sub-system,
brings customers an array of advanced customer care tools, including automated service activation workflow, service provisioning,
fulfillment, Web self-care and electronic bill presentment and payment. Sentori's mediation and billing applications, combined with
Sentori Captivator, eliminate manual workflow tasks and streamline the entire customer management process.
"New World Network requires a highly integrated and scalable billing and customer care system that allows for complex carrier
settlement invoicing based on multiple-country specific requirements," said John Bennett, president Sentori. "The Sentori
solution was picked because of our established reputation in the Americas and our ability to handle the unique billing
requirements of the region."
The Sentori system is being deployed together with NetCracker's OSS solution, including NetCracker Provisioning.
About New World Network.
New World Network is a carrier's carrier that provides advanced, high-speed bandwidth capacity to telecommunications companies
and Internet Service Providers. The company's Americas Region Caribbean Optical-ring System (ARCOS) is the leading undersea
broadband fiber-optic cable network connecting the U.S., Mexico, Central America, South America and the Caribbean. The unique
hybrid ownership structure of ARCOS is co-owned by 28 carriers throughout the region and led by New World Network, the majority
owner with approximately 86.5% ownership.
The company's financing was provided by Barclays Capital, Inc. and Bank of Montreal. The company's equity investors are
Global Light Telecommunications (Amex: GBT) (49%), Siemens Project Ventures (19.6%), Barclays Investment Growth, Ltd. (3.9%)
and the founding sponsors. Please visit www.nwncable.comfor more information.
About Sentori
A privately-held, Maryland-based company founded in 1994, Sentori Inc., provides multi-service customer management
software solutions to the communications services industry worldwide. Led by its flagship product - the Sentori®
Billing and Customer Care system - this rapidly growing company is helping evolving 3G wireless carriers,
value-added wireless resellers (MVNOs) and broadband service providers acquire and retain high value customers,
by giving them control of the entire customer management process. Sentori has a track record of in-budget and
on-time product implementations combined with world-class client support services.
For information about Sentori's products, services and employment opportunities visit
www.sentori.com or call 1-877-SENTORI.
| For Further Information, Contact : |
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New World Network |
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Macarena Gomez |
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Tel: 786-274-7400 |
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e-mail: mgomez@nwncable.com |
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| Young & Associates |
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Sentori, Inc. |
| Jennifer MacLeid |
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David Dague |
| Tel: 301-309-9404 |
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Tel: 240-568-6201 x-268 |
| e-mail: jenniferm@yapr.com |
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e-mail: ddague@sentori.com |
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