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July 2, 2002
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Sentori's Cost-cutting Solution for Wireless Operator
Honored with Operational Excellence Award
at TeleStrategies Billing World 2002
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Sentori 3G Also Chosen as Finalist for Wireless Billing Award
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Laurel, MD - Sentori Inc., an innovative provider of multi-service billing and customer care software solutions
for the communications services industry, today announced that its billing and customer care solution was selected
as the winner of the "Operational Excellence" award at TeleStrategies Billing World 2002 Conference and Exhibition
in Baltimore, Md. Sentori's 3G platform also was named as a finalist in the Wireless Billing category for the second
consecutive year.
The "Operational Excellence" award is based on the cost-cutting performance of the Sentori® Billing and Customer
Care Solution for a North American wireless operator. With Sentori's activation workflow/provisioning, mediation and
billing and customer care software, the service provider has seen significant operational improvements including a 37
percent decrease in call center volume and 23 percent decrease in required CSR person-hours-a translation of
significant savings for the operator.
"These industry awards validate our product and the role of our dedicated staff in significantly improving our customers'
bottom line," said Vincent Vu, CEO and co-founder, Sentori. "In a highly competitive market, companies have come
to rely upon the performance of their billing solution to increase the profitability of their operations."
Winners of this year's Billing World Excellence Awards were selected by Billing World & OSS Today magazine editors
as well as a panel of industry experts including Peter Giglio, vice president equity research, GKM; Jason Briggs,
program manger-billing and payment application strategies, The Yankee Group; and Iain Gillott, president,
iGillottResearch Inc. This is the first year for the operational excellence category.
"The Billing World Excellence Awards are regarded by the telecommunications community as important acknowledgments
of significant contributions, recognizing the best the industry has to offer," said Jill Morgan, publisher and editorial
director, Billing World & OSS Today magazine. "Sentori continues to exhibit growth and strength as a billing software
provider for the telecommunications industry."
About Sentori
A privately-held, Maryland-based company founded in 1994, Sentori Inc., provides multi-service customer management
software solutions to the communications services industry worldwide. Led by its flagship product - the Sentori®
Billing and Customer Care system - this rapidly growing company is helping evolving 3G wireless carriers,
value-added wireless resellers (MVNOs) and broadband service providers acquire and retain high value customers,
by giving them control of the entire customer management process. Sentori has a track record of in-budget and
on-time product implementations combined with world-class client support services.
For information about Sentori's products, services and employment opportunities visit
www.sentori.com or call 1-877-SENTORI.
| For Further Information, Contact : |
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| Young & Associates |
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Sentori, Inc. |
| Jennifer MacLeid |
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David Dague |
| Tel: 301-309-9404 |
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Tel: 240-568-6201 x-268 |
| e-mail: jenniferm@yapr.com |
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e-mail: ddague@sentori.com |
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