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October 3, 2002
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Sentori Product Suite Honored with 2002 Globe Award from Tarifica's Billing Magazine
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Award Recognizes Sentori's Deployment for North American MVNO
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Laurel, MD - For the fourth time this year, Sentori Inc., an innovative provider of multi-service billing and customer care
software solutions for the communications services industry, has been recognized for its industry achievements.
Last night, Sentori received the Billing Magazine 2002 Globe Award in the "Best Joined-Up Customer Service"
category at Tarifica's Billing Europe event in Amsterdam.
The award, announced at a special reception, honors the successful deployment of Sentori's Billing and Customer
Care System for a North American MVNO that leverages its unique multi-tier marketing strategy to serve wireless
subscribers in the U.S. and Canada. The independent judging panel was made up of key industry figures who
together have more than 60 years experience in the telecommunications industry.
The "Best Joined-Up Customer Service" category was introduced this year by Tarifica's Billing Magazine to recognize
that operators need to guarantee the same level of service regardless of how their customers contact them, whether it
be via the Internet, e-mail or by phone.
"To be named the award winner among a number of leading global competitors confirms Sentori's leadership in the
billing marketplace," said John Vu, Vice President of Business Development, Sentori.
The Sentori system, featuring Sentori CaptivatorT - a Web-based automated order management and customer care tool, was deployed for the wireless operator as a managed service offering, allowing them to dramatically improve operational efficiencies, including:
- Decreasing entry-related errors by 50 percent;
- Cutting order entry and provisioning time from 10 minutes to seven minutes;
- Reducing the operator's order activation costs by over 26 percent to date, equating to an estimated annual savings of nearly $500,000 per year; and
- Decreasing CSR full-time equivalent hours by more than 23 percent.
"We are proud that time and again our client relationships are recognized as a success by industry experts," added Vu.
ABOUT BILLING MAGAZINE
Launched in September 1999, Billing Magazine has firmly established itself as the market-leading authoritative voice
for the international billing, CRM and OSS industries. With a mixture of news, opinion, comment, CEO interviews
and high-level roundtable features, Billing Magazine provides original analysis into this critical sector of the
telecommunications industry. 10,500 BPA audited readers currently receive Billing Magazine.
www.billingportal.com
About Sentori
A privately-held, Maryland-based company founded in 1994, Sentori Inc., provides multi-service customer management
software solutions to the communications services industry worldwide. Led by its flagship product - the Sentori®
Billing and Customer Care system - this rapidly growing company is helping evolving 3G wireless carriers,
value-added wireless resellers (MVNOs) and broadband service providers acquire and retain high value customers,
by giving them control of the entire customer management process. Sentori has a track record of in-budget and
on-time product implementations combined with world-class client support services.
For information about Sentori's products, services and employment opportunities visit
www.sentori.com or call 1-877-SENTORI.
| For Further Information, Contact : |
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| Young & Associates |
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Sentori, Inc. |
| Jennifer MacLeid |
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David Dague |
| Tel: 301-309-9404 |
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Tel: 240-568-6201 x-268 |
| e-mail: jenniferm@yapr.com |
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e-mail: ddague@sentori.com |
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