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February 11, 2004
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Sentori and Ace*Comm Join Forces to Provide Comprehensive Mediation, Billing & Customer Care Solution to Bahamas Telecommunications Company.
Best-of-Breed Vendors Selected for Next-Generation GSM Network Build-Out
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Laurel, Maryland and Gaithersburg, Maryland -
Sentori, Inc. and ACE*COMM Corporation (NASDAQ: ACEC) today announced that Bahamas Telecommunications Company (BTC), the leading telecommunications provider in the Bahamas, has selected them to provide an integrated mediation, billing, and customer care solution to manage subscribers and network usage data on BTC's conventional TDMA mobile network as well as on its new next-generation GSM mobile network.
As prime contractor for the project, Sentori recommended ACE*COMM's Convergent Mediation® solution to complement the Sentori® Billing and Customer Care system. The combined solution will enable BTC to increase revenue, lower administrative costs, and enhance the quality of its customer support.
"After an exhaustive search, we chose Sentori as the centerpiece of our next-generation billing and customer care operation. Sentori's solution meets our near-term needs and will scale up to meet our ambitious targets for subscriber growth. We are positioning BTC to be the most competitive and innovative wireless carrier in the Bahamas, and the flexibility of Sentori's billing and customer care solution will be a critical ingredient behind our success in this endeavor," said Leon Williams, BTC's Senior Vice President and Chief Operating Officer. "Furthermore, we are delighted by Sentori's selection of ACE*COMM to round out the solution and are confident that this best-of-breed team will deliver a successful implementation within our demanding deployment schedule."
"We are very pleased that BTC has selected Sentori to be its long-term partner for billing and customer care," said John Bennett, Sentori's President and CEO. "BTC serves one of the largest wireless markets in the Caribbean, and was looking for a mediation, billing and customer care solution that would meet both its near-term and long-term requirements. The Sentori system is ideally suited to the needs of innovative wireless carriers that seek to offer data and content services alongside traditional voice services."
"We are excited to be partnering with ACE*COMM on this project," Bennett continued. "In order to meet the exacting requirements put forth by BTC, we had to ensure that our mediation partner could provide the necessary expertise, technological flexibility, and proven track record for on-time delivery."
"Sentori is synonymous with forward-thinking innovation in billing and customer care, so we are pleased to be teaming with them to provide a market-leading solution to BTC," said George T. Jimenez, CEO of ACE*COMM. "This solution focuses on the customer's primary objectives of controlling costs and maximizing revenue production from their existing networks and services, and is essential to their business success. Together with Sentori, we will provide these capabilities to BTC, along with the ability to gain a competitive edge through cross-generational integration, increased service levels, and new opportunities for profitability."
About The Bahamas Telecommunications Company
The Bahamas Telecommunications Company Limited (BTC) service portfolio covers telephone networks, facsimile, telex, cellular radiotelephone and private line services, packet and switching, satellite leasing and radio leasing. BTC supports more than 123,000 connections in a 100% digital, fully automated switching system, providing direct distance dialing and data services to more than 100 countries through the United States, Canada, Europe and the Caribbean. For more information, visit: www.btcbahamas.com.
About Sentori, Inc.
A privately-held, Maryland, USA-based company founded in 1994, Sentori Inc. provides multi-service customer management software solutions to communications service providers worldwide. Led by its flagship product the Sentori® Billing and Customer Care system this rapidly growing company is helping evolving 3G wireless carriers, mobile virtual network operators (MVNOs) and other communications service providers acquire and retain high value customers by giving them control of the entire customer management process. Sentori has a track record of in-budget and on-time product implementations combined with world-class client support services. For information about Sentori's products, services and employment opportunities visit www.sentori.com or call Sean Mallon, VP of Marketing and Business Development, at smallon@sentori.com or at +1 (240) 568-6201, ext. 268.
About ACE*COMM
ACE*COMM is a global provider of advanced Convergent Mediation products and Enterprise Telemanagement software applications. ACE*COMM's solutions are employed in wired and wireless networks that deliver voice, data, mixed media and Internet communications. Their proven technology provides the ability to capture, secure, validate, and enhance data from multiple networks. These operations are performed interactively with a data warehouse, and processed information is distributed in near real-time, to all types of carrier OSS (Operations Support Systems) and BSS (Business Support Systems). Solutions are matched to each customer's business environment. They provide the analytical tools required to extract knowledge from operating networks - knowledge our customers use to generate more revenue, reduce costs, accelerate time-to-market for new services, and deliver more effective customer support.
For more than 20 years, ACE*COMM technology has been effectively deployed in over 3500 installations in more than 65 countries worldwide - including over 100 installations in China - enabling the success of customers and partners such as AT&T, Cisco, Marconi, Motorola, Alcatel, General Dynamics, TRW, Unisys and Siemens. ACE*COMM is a registered ISO 9001 quality standard company. For more information, visit www.acecomm.com.
ACE*COMM,and the ACE*COMM logo are registered trademarks, and Convergent Mediation is a trademark of ACE*COMM Corporation. Sentori is a registered trademark of Sentori, Inc.
Except for historical information, the matters discussed in this news release include forward-looking statements that are subject to certain risks and uncertainties that could cause the actual results to differ materially from those projected, including, but not limited to: the failure of anticipated demand to materialize, delays or cancellations of orders due to various factors, including business and economic conditions in the U.S. and foreign countries; industry-wide slowdowns, any limitations on customers' financial resources, the continued convergence of voice and data networks, the continuing success of the ACE*COMM's strategic alliances for product development and marketing, customer purchasing and budgetary patterns or lack thereof; pricing pressures and the impact of competitive products; the timely development and acceptance of new products; ACE*COMM's ability to adequately support its operations, and other risks detailed from time to time in ACE*COMM's Report on Form 10-Q and other reports filed with the Securities Exchange Commission.
Media Relations Contacts:
Kristin A. Martell
Sentori, Inc.
Tel: +1 (703) 351-0299
E-mail: Kristin@mtellgroup.com
www.sentori.com
Marcie Weber
ACE*COMM Corporation
Tel: +1 (613) 730-4726
E-mail: marcie.weber@acecomm.com
www.acecomm.com
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