MIND CTI website Sentori homepage



 

The Intelligent Choice for Voice, Data and Content Providers

The Sentori system is an innovative, modular billing and customer care solution for communications service providers and enterprise communications systems. Offered either as licensed software or as an outsourced managed service, its tightly integrated subsystems together empower providers to take control of the entire customer management process. Providers can deploy the system quickly and cost-effectively, without the significant effort and expense of integrating multiple applications from multiple vendors.

These and many other powerful features give communications service providers the ability to attract new customers, retain customers, and increase the profitability of their operations:

The Sentori system's integrated modular design is built for quick deployment, easy interoperability with external systems, rapid provisioning, and fast data collection ...more info

Customer acquisition
More efficient, less costly Online self-provisioning, self-fulfillment, and built-in network mediation tools lower customer acquisition costs, while automated workflow streamlines service activation, reduces manual-entry errors, and accelerates service provisioning and revenue generation.

Faster time-to-market
Rapid system deployment means providers can realize the advantages of the Sentori system sooner than with other solutions. Change-on-the-fly voice, data and content rate plan introduction -- no changes to software required -- means providers can be first to market with new rate plans and discounts.

Robust revenue assurance
The Sentori system dramatically reduces revenue leakage by recycling and reprocessing rejected CDRs and IPDRs.

Multiple billing options
With the Sentori system, customers can choose from a range of billing options for pre-pay, post pay, and hybrids-- printed invoices, online Electronic Bill Presentment and Payment (EBPP), regular billing cycles, or billing on demand. More options give customers a sense of greater control, and a greater sense of loyalty.

Churn reduction and marketing tools
Using the Sentori system's Rate Plan Analysis tool, providers can proactively analyze their customers' usage patterns, then suggest optimal plans that fit their current needs -- a great tool for strengthening customers relationships and retaining their business. Other Sentori system applications enable providers to transform customer demographics and usage pattern data into individualized up-sell and cross-sell marketing initiatives.

Carrier-grade scalability
The Sentori system can reliably handle the highest data volumes generated by voice and "always on" IP networks. And because of its design, it can grow as the provider moves into new services and expands its customer base.

International functionality
The Sentori system works worldwide, supporting multiple languages, currencies and tax structures -- including multiple tax jurisdictions.


 

 

 

home  |  about us  |  products  |  contact  |  press room